Contact 799 Club – We’re Here to Help You 24/7
At 799 Club, we believe in delivering exceptional support to ensure every user has a smooth and enjoyable experience. Whether you have questions about registration, wallet issues, KYC verification, or technical glitches, our dedicated support team is always ready to assist you.
How to Reach Us
There are multiple ways to get in touch with us depending on your preference and urgency. We offer 24/7 support through live chat, email assistance, and helpdesk ticket systems.
1. Live Chat Support
The fastest way to resolve issues is through our live chat system. Simply click on the “Support” or “Live Chat” icon at the bottom of our website or app, and a representative will connect with you instantly.
2. Email Support
You can email our team for less urgent matters or to provide documents. Our official support email is: support@799club.com. Please include your registered mobile number or email ID for faster resolution.
3. Ticket System
For KYC-related queries, transaction disputes, or account verification, users may submit a helpdesk ticket through the dashboard. Our system assigns a unique ticket number and you’ll receive updates via SMS/email.
4. WhatsApp Assistance
We also provide limited support via WhatsApp during business hours. Please note this channel is for basic queries and not intended for sharing personal account details.
Common Issues We Handle
- Registration problems or OTP failures
- Wallet balance discrepancies
- Deposit delays or failed UPI transactions
- Withdrawal rejections or delays
- KYC verification status
- Account access and device login issues
- Game not loading or technical glitches
- Referral or bonus-related concerns
Response Time
We aim to respond to all live chat requests within 2 minutes. Email responses are usually sent within 3-6 business hours, while ticket resolutions may take 12 to 24 hours depending on complexity.
Support Languages
Our support agents are fluent in English and Hindi. For regional language requests, please submit via email and we will route it to the right team.
Privacy and Data Protection
Please avoid sharing sensitive details like passwords or full card numbers via chat or email. All interactions are encrypted and monitored for training and security purposes.
Feedback & Suggestions
We value your feedback. If you have suggestions on how we can improve the platform or want to share your 799 Club experience, please drop us an email or use the in-app feedback form.
Report a Bug or Error
Encountered a bug while using our app or website? Please report it immediately with a screenshot and description. We reward users for reporting serious vulnerabilities that improve platform security.
Important Notice
799 Club never asks for your UPI PIN, ATM PIN, or full bank details. Be cautious of phishing attempts. Our team only communicates via verified emails and phone numbers.